REFUND POLICY

At A Sacred Scarf, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return and refund policy. Please read our terms carefully to ensure a smooth process:

1. Eligibility for Refunds:

  • Time Frame: We accept refund requests within 30 days from the date of delivery.
  • Condition: Items must be returned in their original, unworn, and unwashed condition. They should also be free from any damage, stains, or alterations.

2. Non-Refundable Items:

  • Custom-made or personalized scarves.
  • Sale items or items marked as non-refundable at the time of purchase.

3. How to Request a Refund:

  • Please contact our customer service team at [email address] or via our Contact Us page.
  • Provide your order number, the item(s) you wish to return, and a brief reason for the return.
  • Once your return request is approved, we will send you instructions on how to send the item back.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
  • We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

5. Refund Process:

  • Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method. Please note, depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

7. Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange a free return and issue a full refund or send a replacement based on your preference.

8. Changes to the Refund Policy:

  • A Sacred Scarf reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.